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AI

May 25, 2026

AI — summaries + auto-triage (Pro)

Reviso uses your own AI provider (Anthropic or OpenAI) to summarise large feedback rolls and auto-categorise new comments. Bring your own API key.

What it does

Auto-triage (background)

For every new top-level comment, Reviso (optionally) calls the AI to assign:

  • Type: bug / design / content / copy / question / other
  • Priority: low / medium / high

The labels appear as chips on the comment card and are filterable in the sidebar.

Summarise (on demand)

In any review’s admin view → Summarise feedback. Reviso bundles all the open comments on that page (or across the review) and asks the AI to produce:

  • A 3-bullet executive summary
  • A clustered action list (similar feedback grouped together)
  • Notable outliers (a comment that doesn’t fit any cluster)

Great for client meetings or weekly status emails.

Setup

  1. Get an API key:
  2. WP-admin → Reviso → Settings → AI
  3. Pick provider, paste key, pick model.
  4. Toggle Auto-triage new comments if you want it on (off by default).

The key is stored in the WordPress options table. It’s never exposed to the front-end. All AI calls happen server-side.

What gets sent to the AI

For auto-triage:

  • The single comment body
  • The page title + URL it was left on

For summaries:

  • The bodies of all open comments in scope
  • The page titles they’re on
  • Reviewer names (optional — toggleable in AI settings)

We do not send: reviewer email addresses, IP addresses, your settings, telemetry, or anything from other sites.

You are the data controller for the prompts you send to your AI provider. The AI provider (Anthropic / OpenAI) is your subprocessor — review their data-handling terms. A Data Processing Agreement is available from Reviso on request at ben@getreviso.io.

Disabling AI

  • Soft disable — uncheck “Auto-triage new comments”. Summaries stay available on demand.
  • Full disable — remove the API key. AI features become greyed out everywhere.

Cost expectations

Auto-triage is ~250 tokens per comment (input + output). At Anthropic’s current pricing that’s ~$0.001 per comment — about $1 per 1,000 comments.

Summaries vary: bundling 50 comments = ~5,000 input tokens + 1,000 output = ~$0.02 per summary. You’d have to summarise 50 reviews a day to clear $1.

Tips

  • Pick a fast model for triage, a smart model for summaries. Triage runs background, so latency doesn’t matter — but you want it cheap. Summaries are interactive, so latency matters but cost is bounded.
  • Don’t enable triage on a site with existing comments. Reviso only triages NEW comments; backfilling 5,000 historical comments at once would cost meaningfully more. We’re working on a one-shot backfill UI.
  • Disable the “include reviewer names” option if you’re processing PII-sensitive feedback.